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Access Channels
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The way in which an authority allows its citizens to communicate with it is becoming increasingly important. Being able to respond to what the citizen's want via various mediums is a key element of the National Framework model, and requires careful planning.
Universal Government solutions offer front office technology allowing authorities to deal with citizens queries quickly and effectively. This allows local authorities to change public perception on it's services and is the reason why Comino supports access across multiple channels, including:-
• Contact Centres
• Web
• iDTV
• One Stop Shops
• Home/Site Visits
Universal Contact Management, Comino's CRM solution takes advantage of our award winning workflow and document management technology to monitor the completion of manual or computerised tasks. The solution seamlessly integrates to other solutions, presenting appropriate information to staff that need it ensuring productivity targets are realised.
The introduction of Comino Interactive module provides authorities with the Web access needed to reach out and engage citizens. The internet is rapidly becoming the preferred method of communication with many citizens. Comino Interactive is currently available in-
Universal Finance
Revenues and Benefits
Universal Housing for Local Government
Choice-based lettings
Universal Central Services
Committee Minutes
Universal Community Services
Planning
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