Norwich City Council
7-Aug-2006 |
Norwich Connects with help from Comino
Norwich City Council’s major Business Process Re-engineering project, Norwich Connect, is enabling the once fragmented council to become a single entity, thanks in no small part to public sector IT specialist Comino.
The PFI-funded Norwich Connect project is now four years old and the last big installation of Comino in its housing department has just been completed. With the overall aim of increasing council performance, as public satisfaction was low and staff costs were high, the project has already made a significant impact on the bottom line. This case study details how Norwich’s original target of a reduction in costs of 15 per cent has been exceeded and has now hit a saving of 18 per cent.
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Powys County Council
4-May-2006 |
Powys Case Study – Bringing the community closer
How Powys County Council implemented Electronic Document Management and Workflow from Comino to help bring together its rural locations allowing for better customer service and clarity of processes. Other benefits include:
• a 19 per cent reduction in the time taken to process new benefits claims
• an eight per cent increase in Council Tax cash flow
• improved communication between Powys’ three main revenues and benefits offices based up to 40 miles apart
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Torbay Council
5-Apr-2006 |
Torbay Council Fast Tracks Plans For The Future With Comino
Torbay Council has undertaken a project with Comino to implement an Electronic Document Management (EDM) and workflow solution within its planning department to improve efficiency and meet Modernising Government Agenda requirements. The solution was procured and fully implemented within just five weeks – an impressive feat as the industry average is around four months.
Benefits include:
• Meeting e-Government requirements 15 months before the deadline
• Procurement and installation completed within five weeks
• Self-service system allows citizens to submit, view and comment on planning applications lodged with the Council
• More transparency within the Council’s systems
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Luton Borough Council
28-Jul-2005 |
Luton transforms customer service with help from Comino
This case study details how Luton Borough Council, with help from Comino, the supplier of service delivery solutions to local government, delivered phase one of a multi-phased rollout to bring all frontline services into a highly efficient one-stop Customer Service Centre. The e-enabled Customer Service Centre comprising of a centralised one-stop Shop and Call Centre has already achieved significant benefits, proving Luton Borough Council is an organisation that can meet and exceed customer service requirements, embrace the e-Government agenda and implement projects that make a good Council excellent.
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Edinburgh City Council
13-Jul-2005 |
Comino helps Edinburgh with Smart City pledge
The City of Edinburgh Council has implemented an Electronic Document Management (EDM) and workflow solution in its Revenues and Benefits department to help alleviate the headaches caused by manual processes, such as filing and application processing.
Results of the £350,000 implementation include:
• On target to make £2m in savings in the next five years
• 25 per cent more efficiency in meeting Quality of Service targets
• Customer service delivered via new, integrated channels
• Citizens able to engage more easily with the Council, helping to meet Modernising Government Agenda targets
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City of Bradford Metropolitan District Council
22-Jun-2005 |
Bradford and Comino help councils to improve benefit claims management
In just under nine months and within budget, the City of Bradford Metropolitan District Council (CBMDC) and Comino developed, tested and implemented a National Product to reduce the level of housing benefit error and fraud and help meet Government-set intervention targets.
The benefits of the intervention product include:
Dispensing with paper records
Utilising electronic validation and audit processes
Improving workload control of interventions
Better performance monitoring against intervention targets
Reducing the level of Housing Benefit error and fraud
Delivering business processes electronically
Generating time, cost and efficiency savings.
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Torbay Council
8-Apr-2005 |
Torbay Council fast tracks plans for the future with Comino
Torbay Council has undertaken a project with Comino to implement an Electronic Document Management (EDM) and workflow solution within its planning department to improve efficiency and meet Modernising Government Agenda requirements. The entire £80,000 solution was procured and fully implemented within just five weeks – an impressive feat as the industry average is around four months.
Benefits include:
• Meeting e-Government requirements 15 months before the deadline
• Procurement and installation completed within five weeks
• Self-service system allows citizens to submit, view and comment on planning applications lodged with the Council
• More transparency within the Council’s systems
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Wirral
26-Oct-2004 |
Wirral moving forward with innovative use of technology
Read about how Wirral managed to scoop an award for 'best use of technology'.
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South Somerset
12-Aug-2004 |
SOUTH SOMERSET ADOPTING COMINO'S DOCUMENT MANAGEMENT AND WORKFLOW SYSTEM
In order to meet the challenges of the Modernising Government Agenda and the Council's subsequent structural re-organisation, SSDC decided to adopt an electronic document management system within its Council Tax and Business Rates, Revenues and Benefits and Planning departments.
Council employees were working from four different offices, however, relevant paper-based documents were stored in a central location. This led to issues relating to the movement of paper, finding of files, storage space and manual filing. It also meant that those area offices with no physical access to documentation were unable to respond effectively to customer enquiries.
Read on too see how South Somerset addressed these challenges
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Aberdeen City Council
8-Jul-2004 |
Setting Trends Above the Border
Aberdeen City Council, based in one of the most cosmopolitan cities in Scotland, is setting trends above the border, leading the way forward for others to follow.
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Bradford Metropolitan Borough and the Rent Service
23-Apr-2004 |
Bradford improves Rent Referral Processing with help from Comino
In August last year the DWP announced a £4.6 million boost to help local councils improve the way they administer housing benefit. Bradford, Comino and the Rent Service submitted a joint bid designed to benefit all local authorities who currently use Comino’s Universal Document Management and Workflow solution. Comino will supply Bradford the electronic interface with the Rent Service to facilitate the electronic transfer of Housing Benefit casework data between housing benefit providers and the Rent Service.
Bradford was one of the two hundred and seventy authorities which were successful in securing a share of the £4.6 million.
Read on to find out how the project has developed...
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8-Apr-2004 |
Woking Borough Council: Contact management
A key element of Woking Borough Council’s e-government programme is a project to provide support for customer services and contact centre functions, integration with back office systems and a record of customer contact history. Woking Borough Council worked with Comino to implement a corporate contact management solution to address citizen needs when accessing service channels.
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