The Comino services team offers a broad range of skills, either as part of a consultancy review or completely independently. Our recruitment policy ensures that many of our service delivery staff join us from positions within our chosen markets, bringing with them skills which will benefit our customers immediately.

Project Management

A vital element to the successful roll-out of any strategic plan is effective project management. The PRINCE2 project methodology ensures that projects are managed effectively from the start.

Comino's approach to project management and implementation is focused to ensure:

the project manager's involvement in the pre-sales stage, ensuring that he/she is clear of the objectives from the outset.
working closely with customers to agree on the scope of the project and a clear definition of the work involved.
establishing and clarifying responsibilities throughout the project.
using a standard, easy-to-use and effective structure, to manage and control the process.
use of project-control documentation and project plans for all aspects.

Training

The training team within Comino comprises experienced and professional trainers, with an approachable attitude and hands-on delivery of software solutions.

The team's involvement in many of the projects from the early stages, from providing training needs analysis to the production of quality documentation, enables us to support the learning process with a holistic approach.

Each member of the team is able to communicate effectively across the wide-ranging abilities and previous experience of training delegates. This means that each delegate's needs are catered for in a highly skilled and patient manner.

We are able to give 'best practice' guidance on the basis of extensive experience within Comino's client base. The technical and problem-solving skills of the training team's members result in a comprehensive package which will provide a more tailored solution to meet each client's specific requirements.

Support

Our team of dedicated support professionals provides the highest level of customer service. Our local government, occupational pensions and social housing support teams comprise both technical specialists and those who understand your business.

Our help-desk system is based on Comino's EDM and Workflow technology and allows us to respond to and resolve any problems quickly and efficiently, your business requirements always being our foremost consideration. We believe in offering a proactive service through preventative maintenance and regular service-review meetings. Other services, such as database administration and disaster-recovery, are available.

We have built up strong partnerships with our third-party hardware-maintenance suppliers, insisting on the same high level of service as that to which our customers have become accustomed from us.