"By listening to our customers, we have recognised the very real need for change in the way in which software and services are delivered."
Nick Ward, business development director, Comino Social Housing

Universal Housing is the result of a period of extensive research, a period spent listening to our customers and translating their needs into a solution for all.

Universal Housing is a different way of thinking, a different approach to the challenges facing housing organisations, as they tackle the changes of this new millennium. By working in partnership with Comino, we can develop a 'just for you' solution which ensures success.

Universal Housing is not simply one product, but a range of components which can be combined to offer a total information systems environment, tailored to the individual needs of the modern housing organisation. With the demands of 'best value', the whole concept is based on providing key tenant service, proven transaction-processing and decision support. This is complemented by a range of services, including business consultancy, project management and training.

Universal Housing incorporates the use of the latest Workflow and Electronic Document Management technology, to provide modern process-management software. This is supported by a new database-independent transaction-management system, available separately for those who are not currently in a position to adopt Workflow and Electronic Document Management. In terms of decision support, Universal Housing also incorporates business intelligence tools for both effective end-user reporting and powerful enterprise information systems, using the latest technology for on-line analytical processing (OLAP).

Deployment of Universal Housing throughout your business is available through a range of models, from traditional system management by your own staff to server management via ASP or Comino's fully managed service solution.

Whatever your business objectives, whatever your budget, whatever your system-management expertise and resource, whatever your technology preferences, Universal Housing is the solution.


Universal Housing is designed to deliver:

enhanced customer service - your business is easy for the public to deal with; you respond promptly, consistently and effectively to all forms of contact
reduced costs - your business processes are streamlined and efficient; you are no longer dependent on cumbersome, paper-based systems
increased job satisfaction for staff - costly, repetitive, non-productive activities are designed out of your business practice, leaving staff free to apply their training and experience to your clients' needs improved use of scarce resources - time, money, staff morale, public goodwill: you harness both tangible and intangible assets and improve organisational effectiveness